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Customer Service Representative-Part Time

FloSports is seeking to hire a part-time Customer Service Representative to join our Operations team.  FloSports' Customer Service Representative will need to understand all facets of the premium product and it’s offerings so that World Class customer service is provided to our subscribers. We are a sports company and want our representatives to be passionate about what they do and what we serve to the marketplace (live event streaming of sports events). The ability to understand our members' needs and solve their problems will be instrumental to this position. As such, the ideal candidate will be creative and possess strong relationship management and communication skills. Most importantly, you should be passionate about sports!

 

RESPONSIBILITIES

  • Attract potential customers by answering product and service questions; suggesting information about other products and services.
  • Open customer accounts by recording account information.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Contribute to team effort by accomplishing related results as needed.

KNOWLEDGE, SKILLS & ABILITIES

  • Exceptionally strong communication skills to effectively communicate with our premium members and fans.
  • Availability to work weekends. This position will require significant commitment during weekends for our live streaming events.

 

ABOUT FLOSPORTS

FloSports, the innovator in live digital sports and original content, partners with event rights holders and governing bodies to unlock a world of sports coverage that true fans have been waiting for. Through live streaming of premier events, original video programming, and weekly studio shows, FloSports is growing the sports, the events, the athletes, and the fans. Current verticals under the FloSports header are Basketball, MMA, Football, Wrestling, Track, Gymnastics, and more.

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