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Client Success Manager

FloSports is currently looking for a Client Success Manager to work within our sales support division delivering media and custom, integrated sponsorship programs for the company’s biggest advertising partners. They will be launching media campaigns, managing custom sponsorship executions (digital/experiential), problem solving, and working closely with client and agency contacts to ensure each program achieves all goals. Working with the sales, events, product, trafficking, and content teams, this position will be responsible for managing all aspects of a campaign post sale. The CSM will be responsible for coordinating the collection of creative assets, working with trafficking to get campaigns live, and working with internal teams to make sure all sponsorships are being executed properly and efficiently.

The position is located in Austin, TX at FloSports offices within atxFactory and reports into the Director of Client Success.

 

RESPONSIBILITIES

  • Execute all media and sponsorship elements across FloSports advertising partners
  • Liaise between multiple departments internally, including: Production, Design, Product, Content, Sales
  • Work with clients and trafficking team to fully understand and stay on top of each client’s sponsorship and media campaign elements
  • Oversee custom event/on site executions for clients (budgeting, 3rd party management, collateral creation, in person representation)
  • Set up and lead kick-off meetings followed by weekly management, updates, and status calls with clients/agencies
  • Track and document each completed phase and deliverable
  • Effectively convey the value of campaigns to clients to drive renewal of partnerships
  • Creation or recap reports for both media and sponsorship elements of each campaign
  • Occasional travel for in-person client meetings

KNOWLEDGE, SKILLS & ABILITIES

  • 2-5 years relevant experience including client communication
  • Experience at an advertising agency or client side is a plus
  • Strong understanding of MicroSoft Office (specifically Excel & PowerPoint)
  • Demonstrated ability to find efficient solutions within the media space
  • Demonstrated ability to independently find solutions
  • Tech savvy and able to thrive in a fast paced, team environment

 

ABOUT FLOSPORTS

FloSports, an innovative sports media and events company based in Austin, Texas, is the authentic source for content and a new world of coverage that true fans have been waiting for. Focused on three areas – live competition and coverage, original content, and owned and operated events – the company takes fragmented communities and provides them the platform to connect with the sports they love.

Through live streaming of premier events, original video programming, weekly studio shows, branded entertainment, and event creation and execution, FloSports is changing the game for the sports, the athletes and the fans. Current verticals under the FloSports header are Running, Elite Fitness, Wrestling, and Gymnastics.

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