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Live Support NOC Technician

FloSports is seeking a Live Support NOC Technician to provide technical support to help us quickly react to demand that will move us forward as America’s premier sports streaming company. We're experiencing rapid growth and seeing tremendous adoption of our products. Athletes and fans all over the world use FloSports to stay up to the minute on their sports news and events.

Your primary responsibility in this role will be to support FloSports' live events. The Live Support NOC Technician will coordinate with various stakeholders to ensure a smooth operation of all our live feeds. This position will require significant commitment during weekends (suitable time off will be available during the regular to compensate time spent during weekends).

 

RESPONSIBILITIES 

  • Provide front line support to the live production team from Austin.
  • Oversee all quality aspects of live streams, including both proactive and on demand quality checks.
  • Lead the response to all troubleshooting efforts, including escalation and issue documentation.
  • Demonstrate skill at all tiers including technical expertise in TCP/IP networking, Mac OS X, RTMP, HLS, Linux server configuration, and other technologies as required.
  • Provide technical input, solutions, and recommendations to achieve rapid issue resolution as well contribute to the continuous improvement and evolution of the product.
  • Diagnose, as appropriate, complex systems issues with multiple influencing factors which may require interaction with vendors to resolve problems.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

  • Associate degree or higher in Computer Science or a related field of study
  • Knowledge of TCP/IP networks, and video streaming technologies would be a huge asset.
  • CCNA or higher qualified candidates would be given preference
  • Experience in creating and maintaining external/internal monitoring tools
  • Experience with video technologies
  • Ability to work weekends

 

ABOUT FLOSPORTS

FloSports, the innovator in live digital sports and original content, partners with event rights holders and governing bodies to unlock a world of sports coverage that true fans have been waiting for. Through live streaming of premier events, original video programming, and weekly studio shows, FloSports is growing the sports, the events, the athletes, and the fans. Current verticals under the FloSports header are Basketball, MMA, Football, Wrestling, Track, Gymnastics, and more.

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